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Importance of Total Quality Management in Success of Emergency Services

Agility and accuracy are the key components of any emergency service. The quality of emergency services includes wide variety of quality aspects, of which all are important. The lack of detailed information regarding any of these aspects means that we have not been able to figure out need of quality control area of vital interest to the people in India. In India awareness towards emergency services is not much in comparison to our western counter parts. But it’s our moral duty to educate them about their right of safety. There is a need of public private partnership (PPP) in this area. The 108 Emergency services of Emergency Management and Research Institute is a good step in this direction.

The traditional perspectives of quality and the familiar view of customer satisfaction are inadequate to manage the complex relationship between the emergency service firm and the victims of emergency. According to one study by Lengrick Hall (1995) victims play four roles in emergency care system –that of supplier, product, participant and recipient. Plek (1995) describes quality management as a cooperative form of doing business, which relies on talent and capabilities of both labor and management to improve quality and productivity continually, using teams.

Important Skills necessary to be a Successful Environmental Professional in the Global “Green” Economy

The “Green” economy is on the way and America has a shortage of environmental management professionals. As the stimulus package takes effect, companies will need these professionals to have well rounded skills and the ability to produce results. If you are looking to get hired early in the American economy’s “Green” upswing, it is vitally important that your resume showcases your achievements, experience and skills in at least three of the following six skill areas:

1. The ability to create and manage business relationships;
2. Strong Technical skills;
3. Financial Management;
4. Management;
5. Strategic Leadership; and
6. Foreign Language.

Services in Occupational Health

The activities carried out by Occupational Health Services are summarised hereunder:

• Identification and assessment of the risks from occupational health and safety hazards. This involves surveillance of the factors in the working environment and working practices which may affect workers’ health. It also requires a systematic approach to the analysis of occupational “accidents”, and occupational diseases;

• Advising regarding planning and organisation of work and working practices, including the design of work-places, and on the evaluation, choice and maintenance of equipment and on substances used at work. In so doing, the adaptation of work to the worker is promoted;

• Giving advice, information, training and education, on occupational health, safety and hygiene and on ergonomics and protective equipment;

• Surveillance of workers’ health in relation to work;

• Contributing to occupational rehabilitation; and

• Organising first aid and emergency treatment.